Category Archives: Life lessons

Get It Right the First Time

Here is a story I heard today at a PD session. The seminar leader’s nephew was a young lad of 3.  It was hair cut time and up to the dad, brother of our speaker, to take him to the barber as directed by mom.  Dad takes son to the local barber.  The local barber […]

The problem with condominium (strata) ownership

As noted in my last post, we recently moved out of strata living to a freehold house. I should first point out that while the rest of the country has some form of Condominium home ownership law, in British Columbia, densified housing ownership may be governed by the Strata Property Act. In BC, we refer […]

A New Year and 2020 vision

Wouldn’t it be great if we could look forward and just see where all the business pitfalls would happen? Wouldn’t it be great if we knew someone would be ill and we could adjust staffing accordingly? What if we could see that what looked like a golden opportunity was really going to be a big […]

What makes a good customer?

What makes a good customer? I think it differs in specific terms from industry to industry but in broad terms I think there are commonalities. In a recent conversation, I noted that a good customer isn’t just defined by someone who pays their bill. That’s nice, but it isn’t the crux of it. A good […]