Category Archives: Life lessons

What makes a good customer?

What makes a good customer? I think it differs in specific terms from industry to industry but in broad terms I think there are commonalities. In a recent conversation, I noted that a good customer isn’t just defined by someone who pays their bill. That’s nice, but it isn’t the crux of it. A good […]

Really, what don’t I do

I did not know that the CVITP would send these out. And sure they’re a bit cheezy. I guess one has to be careful of colloquialisms, but really, cheezy is the word that describes it. I have a post on volunteering to put up – but thought I’d put this first. We – people – […]

Spring in MetVan – Trade Show Time

We were at the Ridge Meadows Home Show last night. I have to give these guys kudos. This Home Show has really grown and is attracting more and more businesses, not just in the Valley. Jokingly I remarked it cost us $4 to get in and $400 to get out. As we walked around inside […]

Tax Time & a New Leaf

Until last year, tax time was seven long days a week, from January to April. Nobody dared talk to me and it had been that way since before I became a partner at the Kemp Harvey Group. But this year – for the first time in decades – I find I can do things. I […]