Monthly Archives: July 2019

What makes a good customer?

What makes a good customer? I think it differs in specific terms from industry to industry but in broad terms I think there are commonalities. In a recent conversation, I noted that a good customer isn’t just defined by someone who pays their bill. That’s nice, but it isn’t the crux of it. A good […]

Financial statements – the good, bad and ugly

The financial statements are a written record of the operations of a business at a specific point in time. Usually for a small to medium enterprise (SME) this is a year end. In British Columbia, every company is charged with having such a record prepared. ( Part 6 of the British Columbia Business Corporations Act […]